In part 3 of our mini-series on cash-flow optimization, we hone in on Days Sales Outstanding (DSO), or Payments from Customers.

This is a highly sensitive topic for most managing boards: they perceive significantly more buyer than supplier power and assume that there is little to be gained by focusing too much on optimising DSO without aggravating customers and consequently risking revenues.
This is, however, just a tiny part of business reality: More often, DSO is squandered…! We talk about where, and what to do about it. Enjoy!