”Close The Gap” - Blog
Cats and typewriters or: Resilience through contractual building blocks
What have a cat, a typewriter, and Lego blocks in common? They are all part of a story about how to get out of the contractual B2B jungle many companies grow today.
Enjoy!
Surviving and thriving in the first 90 days - the poka-yoke of hiring leaders
Ever had a new job, where getting started was a breeze?
HR supported you, your boss had a good plan to get onboarded, and you got all the necessary contacts and tools laid out in front of you.
If you had, you are one of the few lucky exceptions. Many others have often the distinct feeling of sink or swim. And the higher up in the leadership positions you are, the more you are on your own…
We believe there are great alternatives and look at the topic both from the individual and from the corporate side.
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Functional Outsourcing: Your back-end is other companies’ front-end
Consider this: What if your highly skilled workforce could devote their energy solely to their unique capabilities, driving customer satisfaction and enhancing your bottom line? Imagine a scenario where innovative processes, products, and service solutions take centre stage, while routine, tactical tasks are seamlessly handled by specialized entities.
Is now, with the raise of machine learning and RPA, finally the opportune moment for companies to shed back-end activities?
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Leadership Turbocharged: Unleashing 21st Century KPI Mastery
Many businesses are still operating as if they are driving a car by solely glancing at the rearview mirror. Sounds absurd, right? Well, that's how most businesses operate. They rely on just on hindsight focused financial metrics with one months to a quarter delay.
How about a 21st century KPI Leadership System, where you'll have a clear view through the windshield with a dynamic heads-up display.
Enjoy!
How to start a Quality Revolution.
"Quality is like having an ice cream on a summer’s day: you must lick it constantly. Otherwise, you have a mess on your hands".
Quality, most people assume, is a given. But is it? Do not most of us ‘have a mess on our hands’? Do you still remember the feeling when you bought a product at home that was DOA or broken shortly after use? Or the last time you ordered something, and it did not arrive in time? How about being charged wrongly, or the return policy was confusing? These instances are examples of poor quality and negatively impact the customer experience.
It is time to start a quality revolution.
Enjoy!