Ep. 14: Start a Quality Revolution 2.0 - or: A good product is no longer good enough!

This episode is linked to a former blog post about excellence and quality in the 21st century. In the podcasts, we go deeper and add a few real-life examples. Enjoy.

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As mentioned in the podcast, here are some excellent books on Quality 1.0 (Books 1-5), and Quality 2.0 (6-10)

1. "The Toyota Way" by Jeffrey K. Liker: This book explores the principles and practices behind Toyota's success in quality and lean manufacturing. It delves into the Toyota Production System (TPS), providing valuable insights into continuous improvement, waste reduction, and creating a culture of excellence.

2. "Quality Management for Organizational Excellence" by David L. Goetsch and Stanley Davis: This comprehensive textbook covers a wide range of quality management concepts, tools, and practices. It offers a systematic approach to achieving organizational excellence through quality initiatives, including Six Sigma, Lean, and Total Quality Management (TQM).

3. "The Goal: A Process of Ongoing Improvement" by Eliyahu M. Goldratt: This business novel presents the Theory of Constraints (TOC) and the importance of focusing on bottlenecks to improve overall system performance. It provides valuable insights into operational excellence and the pursuit of continuous improvement.

4. "Good to Great: Why Some Companies Make the Leap... and Others Don't" by Jim Collins: Although not solely focused on quality, this book explores what sets truly exceptional companies apart from the rest. It examines the characteristics and strategies that drive sustained excellence and offers valuable lessons for organizations striving to achieve greatness.

5. "The Lean Startup" by Eric Ries: While primarily focused on entrepreneurship, this book introduces the concept of applying lean principles to startup organizations. It emphasizes the importance of rapid experimentation, validated learning, and a customer-centric approach to drive innovation and quality in product development.

6. "The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win" by Gene Kim, Kevin Behr, and George Spafford: This book presents IT and DevOps concepts in the form of a fictional story. It explores how a struggling IT department transforms itself and aligns with business goals to drive improvement, quality, and efficiency.

7. "The Lean IT Field Guide: A Roadmap for Your Transformation" by Michael A. Orzen and Thomas A. Paider: This guide provides practical insights on implementing Lean principles in IT organizations. It focuses on eliminating waste, improving processes, and creating a culture of continuous improvement to enhance quality and customer value.

8. "The Effortless Experience: Conquering the New Battleground for Customer Loyalty" by Matthew Dixon, Nick Toman, and Rick DeLisi: This book examines customer service practices and offers strategies for delivering exceptional customer experiences. It emphasizes reducing customer effort, enhancing self-service options, and cultivating customer loyalty through personalized interactions.

9. "Clean Code: A Handbook of Agile Software Craftsmanship" by Robert C. Martin: This book focuses on writing clean and maintainable code, promoting software quality and excellence. It covers principles, practices, and patterns that enable developers to produce higher-quality code and improve the overall software development process.

10. "The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses" by Eric Ries: Although not specific to IT or app development, this book emphasizes lean principles in the context of startups and innovation. It provides valuable insights on rapid experimentation, feedback loops, and delivering customer value in the development of apps and digital products.

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